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Not all reservations are created equal — do you know their origin? HMS, Inc. has been recognized by Top Third-Party Management Companies...

People have said to me more than once, “Paul, you have more hotel stories than anyone I’ve ever met.” I mostly take it as a compliment. But I’ll be honest: sometimes it makes me pause. When you have spent decades in hotels, one story leads to another, and before you know it, you are talking about a guest situation from years ago, a pre-opening lesson, a crisis that unfolded at 2:00 in the morning, a young manager who became a leader, or some impossible operational moment that